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Contact Information
Contact Phone
17704031893
Workdays 9:00-18:00
Email Address
salessupport@genxenonaudio.com
We will respond within 24 hours
Company Address
Welcome to visit, please schedule in advance
Working Hours
Monday to Friday 9:00-18:00
Weekends and public holidays off
Company Location
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Frequently Asked Questions
Q: What is the product warranty policy?
A: All GenXenonaudio products enjoy a one-year complete unit warranty service, calculated from the date of purchase. Non-artificial damage during the warranty period can be repaired or replaced free of charge.
Q: How to apply for after-sales service?
A: You can contact us through customer service hotline, email, or the form on this page. Provide purchase proof and product serial number, and we will arrange dedicated follow-up.
Q: What payment methods are supported?
A: The official website supports Alipay, WeChat Pay, UnionPay and other payment methods. Amazon purchases support local mainstream payment methods.
Q: Shipping time and logistics methods?
A: Orders placed on workdays are shipped within 24 hours, defaulting to SF Express. Remote areas may require an additional 1-2 days for delivery.
Q: Do smart glasses cause eye fatigue?
A: Our audio glasses use open-ear directional sound technology without screens, eliminating blue light exposure. Camera and AI translation glasses feature high-transparency lenses with UV protection, suitable for extended daily wear.
Q: Is privacy protected when recording videos?
A: Camera glasses have visible LED indicator lights that automatically turn on during recording, clearly notifying surrounding people. Users should comply with local laws and respect others' privacy rights.
Q: How accurate is AI real-time translation?
A: Supporting 20+ languages with over 95% accuracy in common scenarios. Translation latency stays under 1 second. Accuracy may vary slightly with specialized terminology or strong accents.
Q: Can I wear smart glasses with prescription lenses?
A: Yes, most models support custom prescription lens installation. Please provide your optometry data when ordering, and we will coordinate with optical partners to complete customization.
Q: How long does the battery last and how to charge?
A: Single charge provides 8-12 hours of usage depending on features used. Comes with magnetic charging case offering up to 48 hours total battery life. Full charge takes approximately 1.5 hours.